Privacy Policy

NOTICE: THIS DOCUMENT EXPLAINS HOW YOUR MEDICAL INFORMATION MAY BE USED, DISCLOSED, AND HOW YOU CAN ACCESS IT. PLEASE READ CAREFULLY.

I. Our Responsibility to Protect Your Health Information

At Vitalogixs, we are committed to safeguarding the confidentiality of your medical and personal details. Under federal law, pharmacies and healthcare providers must protect patient information, referred to as Protected Health Information (“PHI”).

We are obligated to follow the policies described in this Notice and to explain how we handle your PHI, and in most cases, we only use or disclose the minimum amount of PHI required to achieve the purpose of the disclosure.

Vitalogixs may revise this Privacy Notice at any time; any updates will apply to the information we currently maintain as well as to future records. If you have any questions regarding this Notice, please use the contact details provided at the end.

II. How We Use and Share Your PHI

We are permitted to use or share your PHI in specific situations, primarily related to treatment, payment, and healthcare operations. For other purposes, we will need your written consent, unless the law requires or allows us to act without it.

Examples include the following:

1. Treatment – We may use PHI to dispense medications, record prescriptions in your medical file, or contact you with refill reminders, alternative treatment options (such as generic drugs), or information on health services that may benefit you.
2. Payment – We may share PHI with insurance companies or third-party payors to verify coverage, determine payment, or request reimbursement for services or prescriptions provided to you at Vitalogixs Pharmacy.
3. Healthcare Operations – We may review PHI to assess service quality, support audits, manage pharmacy transfers, or notify you of customer benefits, wellness programs, or research opportunities.

III. Uses and Disclosures Requiring Authorization

Any use or disclosure of your PHI outside of the permitted purposes above requires your written authorization. You may revoke authorization at any time, provided we have not already taken action based on it. Revocation must be submitted in writing to Vitalogixs.

IV. Uses and Disclosures That Do Not Require Authorization

Certain laws permit or require us to share PHI without your written consent. Examples include:

• Business Associates – Contractors performing services on our behalf (e.g., billing providers) may access PHI. We require them to maintain confidentiality.
• Family & Caregivers – With professional judgment, we may share PHI with family members, close friends, or others involved in your care or payment.
• Health Communications – We may contact you with medication reminders or information on treatment options.
• Regulatory Reporting – PHI may be disclosed to the FDA regarding drug safety, recalls, or surveillance.
• Worker’s Compensation – As required by law, we may share PHI for worker’s compensation claims.
• Public Health – To authorities for disease prevention, reporting injuries, or disability monitoring.
• Law Enforcement – When required by subpoena, warrant, or other legal process.
• Health Oversight – For audits, compliance reviews, and inspections.
• Legal Proceedings – In response to court orders, subpoenas, or discovery requests.
• Medical Examiners & Funeral Directors – To assist in identifying a deceased person or determining cause of death.
• Fundraising – Where legally permitted, we may contact you with fundraising opportunities (with the option to opt out).
• Correctional Institutions – If you are incarcerated, PHI may be shared as needed for safety and healthcare.
• Military & National Security – PHI may be disclosed for lawful military, intelligence, or security purposes.
• Serious Threats – We may disclose PHI to prevent or lessen a serious threat to your health, safety, or public welfare.

V. Your Rights Regarding PHI

You have important rights concerning your medical information:

1. Restrictions – You may request limits on how we use or disclose PHI. While we are not always required to agree, we will honor requests related to services paid for out-of-pocket.
2. Access & Copies – You can review and obtain copies of your health and billing records. If your records are kept electronically, you may request digital copies.
3. Amendments – You may request corrections if you believe your PHI is inaccurate or incomplete.
4. Confidential Communications – You can ask us to contact you at a specific address or phone number for privacy reasons.
5. Accounting of Disclosures – You may request a list of certain disclosures made without your authorization.
6. Breach Notification – If your PHI is compromised in a security incident, we will notify you promptly.

You may request this Notice at any time in paper or electronic form.

VI. Effective Date

This Notice is effective as of September 15, 2025.

VII. Questions or Complaints

If you have concerns about how your privacy rights have been handled, or if you wish to exercise any of your rights, you may contact us without fear of retaliation.

Email: info@vitalogixs.com

Call us at (800) 818-1779